Refund Policy

1. Overview

Chatibara is a small independent project. Paid PRO and ULTRA plans are billed through Stripe. We want to be fair — here is how refunds work.

2. When We Offer Refunds

• Within 7 days of first purchase — if you have not heavily used paid cosmetics and something clearly did not work (billing error, failed activation, major outage).
• Duplicate / accidental charges — we will refund in full after verification.
• Service failure on our side — if Chatibara was unavailable for a prolonged period due to our systems (not Kick.com or your browser).

3. When Refunds Are Usually Declined

• Renewals after you used the subscription for a full billing period.
• Change of mind after substantial use of PRO/ULTRA cosmetics.
• Issues caused by Kick.com changes, browser blockers, or not installing the extension.
• Account bans for Terms of Service violations.

4. How to Request a Refund

Contact us through Contact Support or email [email protected] with:

• Your Kick username
• The email used for Stripe / payment
• Approximate purchase date and plan (PRO or ULTRA)
• A short reason for the request

We typically reply within 24–48 hours. Approved refunds are issued to the original payment method via Stripe.

5. Cancellations

You can cancel anytime from your Billing page (Stripe Customer Portal). Cancellation stops future renewals; it does not automatically refund the current period.